Delivery Policy (Digital Goods)

Last updated: May 2026 · Operator: Pixel AI Technologies · Store: Pixel AI

This Delivery Policy explains how Pixel AI delivers digital licenses and subscriptions. There is no physical shipping — all fulfillment is by email and electronic instructions.

1. What "delivery" means for us

Delivery = sending you everything needed to activate or use your purchase, typically including:

  • Product license key or serial number
  • Redemption URL or activation portal link
  • Account upgrade / prepaid subscription application steps
  • PDF or HTML setup guide, ISO download instructions, or troubleshooting tips
  • Order confirmation summary for your records

2. Delivery channel

We deliver to the email address you provide at checkout or confirm with our team. Optionally we may send activation details via WhatsApp if you request it and we agree in writing.

Important: Check inbox, spam, junk, and "Promotions" folders. Add our email domain to your safe-senders list if possible.

3. Standard delivery timeframe

StageTypical timing (PKT business hours)
Order receivedImmediate automated acknowledgment when checkout is working
Payment verificationSame day or next business day depending on method
License delivery email1–24 hours after confirmed payment
Complex / manual activationsUp to 48 business hours (we will notify you)

Business hours: 24/7

4. Order confirmation vs delivery

Submitting checkout information does not guarantee instant delivery. Delivery starts after:

  1. We accept your order
  2. Payment is verified (if applicable)
  3. License stock or supplier allocation is available

5. Product types

5.1 Perpetual / one-time licenses

You receive a key or activation valid per publisher rules (often one PC or stated device count). Backup your key immediately.

5.2 Time-limited subscriptions

You receive prepaid access for the term on the product page (e.g. 1 month, 12 months). Renewal with the publisher after the prepaid period is your responsibility unless we sell a renewal SKU.

5.3 Account-based services (AI, cloud, creative apps)

You may need an existing publisher account. We provide upgrade instructions or voucher redemption — we do not create publisher accounts containing your personal documents unless explicitly stated.

6. Failed or incomplete delivery

If you do not receive email within the timeframe above:

  1. Search spam folders and verify your email spelling
  2. Email hello@pixelaitechnology.com with your name, phone, product, and payment proof
  3. We will resend, provide a replacement, or refund per our Refund Policy

7. Geographic availability

Most licenses are for global or region-unrestricted use unless the product page lists region locks (e.g. certain VPN or media subscriptions). You are responsible for complying with local import and software laws.

8. Delivery records

We log outbound delivery timestamps and message IDs for support and dispute resolution. We do not guarantee publisher-side delivery to third-party inboxes beyond our send confirmation.

Contact us

Questions about delivery: