Privacy Policy

Last updated: May 2026 · Operator: Pixel AI Technologies · Store: Pixel AI

This Privacy Policy describes how Pixel AI Technologies ("we") collects, uses, stores, and protects personal information when you use Pixel AI, our digital store for software licenses and subscriptions.

1. Who we are

Data controller: Pixel AI Technologies
Store brand: Pixel AI
Business: Online sale and delivery of digital licenses, activation keys, and prepaid subscription services.

2. Information we collect

2.1 Information you provide

  • Identity & contact: full name, email address, phone number, billing notes
  • Order details: products purchased, quantity, messages at checkout
  • Support communications: emails, WhatsApp messages, call notes when you contact us

2.2 Information collected automatically

  • Technical logs: IP address, browser type, operating system, referring URL, pages viewed, timestamps
  • Cart data: product slugs and quantities stored in browser local storage (see Cookie Policy)
  • Security signals: basic fraud-prevention data such as repeated failed orders from the same IP

2.3 Information we do not intentionally collect

We do not require national ID copies for standard orders unless needed for high-value verification or legal compliance. Do not send passwords for publisher accounts; we will never ask for your Microsoft/OpenAI password.

3. How we use your information

PurposeExamples
Order fulfillmentSend license keys, activation links, invoices, delivery confirmations
Customer supportAnswer questions, troubleshoot activation, process refund requests
Payment processingVerify transfers, match payments to orders, prevent fraud
Legal complianceRespond to lawful requests, maintain tax/accounting records
Service improvementFix website errors, understand popular products, plan inventory
Marketing (optional)Promotional email only if you opt in; you may unsubscribe anytime

4. Legal bases for processing

  • Contract: processing necessary to deliver products you purchase
  • Legitimate interests: fraud prevention, analytics, improving the Store
  • Legal obligation: record-keeping and compliance with applicable law
  • Consent: optional marketing communications where required

5. How we share information

We do not sell your personal data. We may share limited data with:

  • Email providers (e.g. to send order delivery messages)
  • Payment processors when online payments are enabled
  • Hosting and IT vendors who operate servers under confidentiality obligations
  • Publishers or distributors only when required to validate or register a license (minimal data)
  • Law enforcement or courts when legally compelled

6. International transfers

Our servers or vendors may be located outside Pakistan. We take reasonable steps to ensure appropriate safeguards when data crosses borders.

7. Data retention

  • Order records: typically retained for up to 7 years for accounting and dispute resolution
  • Support tickets: retained as long as needed to resolve issues and improve service
  • Server logs: rotated or deleted on a rolling basis unless needed for security investigations

8. Security measures

We use HTTPS where configured, access controls on administrative systems, and staff training on handling license keys securely. No method of transmission over the Internet is 100% secure; please protect your email and publisher accounts with strong passwords and two-factor authentication where available.

9. Your rights

Depending on applicable law, you may have the right to:

  • Access a copy of personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion where no longer required (subject to legal retention)
  • Object to certain processing or withdraw marketing consent

Submit requests to hello@pixelaitechnology.com. We aim to respond within 15 business days.

10. Children's privacy

The Store is not directed to children under 13. We do not knowingly collect personal data from children. Contact us if you believe a child has provided information and we will delete it.

11. Third-party links

Product pages may link to publisher websites. Their privacy practices are governed by their own policies, not ours.

12. Changes to this policy

We will post updates on this page with a revised "Last updated" date. Significant changes may also be communicated by email to recent customers where appropriate.

Contact us

Questions about privacy and data requests: